Highlights
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In-line or below inflation bill increases for last four years - Severn Trent remains lowest average combined bill in England and Wales |
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Increased investment - £602 million capital expenditure (+8% year on year) - continues to improve services for the benefit of customers |
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Customer service, sewer flooding and supply interruptions all improving |
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Improved or stable performance on 10 out of 14 Ofwat KPIs year on year |
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Customer satisfaction (SIM score) improved for 3rd consecutive year |
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Continued growth in RCV1,2 from £7,364 million to £7,618 million (+3.4%) |
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Group underlying PBIT rose 4.3% year on year |
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Severn Trent Water underlying PBIT rose 4.0% |
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Delivering on dividend policy - 6.0% growth year on year to 80.40 pence |
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Constructive engagement with Ofwat on 2015-2020 business plan. Revised plan submission 27 June, draft determination expected 29 August, final determination expected 12 December |
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